SPL Guindy House, 95, Mount Road, Guindy, Tamil Nadu, Chennai, India – 600 032
+91 44 30287901
+91 44 30287901

Business Head/GM – IT and Telecom Services

Business Head/GM – IT & Telecom Services

Greetings From Ensure Support Services India Limited!!!

We are looking for Business Head/GM – IT & Telecom Services for our Ensure Support Services India Limited.


Work Location: Corporate – Chennai
Employment Type: Permanent Job
Reporting to: Whole Time Director
SBU: Warranty Delivery & Spare Parts Management


Job Description

 To act as Champion and owner for the SBU.
 Build and implement Business Development strategies, Service Delivery plans, systems and
processes and develop a team to execute the plans & strategies.
 Understand all commercial & contractual elements, compliance norms and ensure the business
is profitable and compliant.
 Work closely with support functions like HR, Legal, Finance & Accounts and facilitate business
to deliver wonderful services to their customers, consistently.
 Anticipate and highlight potential challenges that may arise and proactively resolve them.
 Gather market intelligence and continuously improve our deliverable to maintain competitive
edge over our competitors and be the most preferred service provider.


Should be self-motivated and entrepreneurial with clear eye for identifying opportunities
and converting them to business/profits
 Should have minimum 5 years of experience in successfully heading a business as an
independent business & profit head
 Thorough knowledge of various service models adopted by different brands (IT and
Telecom) and online service CRMs
 Lead the team by example in terms of discipline, problem handling & solving, maintaining
good professional relations with colleagues, vendors, suppliers and partners.

Knowledge, skills and experience required
· Business Development & Service Delivery, specifically in IT and Telecom Services
– Services include – L1 to L2 Services, Warehousing and Logistics, backend L3-L4 repairs
· Thorough knowledge of SLAs, Commercials, risks involved in each business and product category
· Thorough knowledge of competition, their strengths and weaknesses
· Thorough knowledge of client wise history, their requirements and decision makers
· Thorough knowledge of warranty claims and collections
· Good knowledge about inventory management and costs associated
· Thorough knowledge of Out of Warranty revenue development
· Minimum of 20 years overall experience with majority of it in Service Business
· Minimum of 5 years as a Head of a Business leading it independently.
· Good negotiation and networking skills
· Good communication skills both verbal as written at organization wide level
· Fluent in English, both verbal and written. Fluency in as many as Indian languages is an additional advantage.
· Customer and goal oriented whilst maintaining objectively
· Organization sensitivity and empathy in multicultural environments
· Team player, but also self-initiating and motivating
· Good numeracy, qualitative and analytical skill

Contact Details

Recruiter Name: Kumari.M

Mobile No : 044 – 40287875

Email ID     : kumari.m@ensureservices.in

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