Business Head/GM – IT & Telecom Services
Greetings From Ensure Support Services India Limited!!!
We are looking for Business Head/GM – IT & Telecom Services for our Ensure Support Services India Limited.
Work Location: Corporate – Chennai
Employment Type: Permanent Job
Reporting to: Whole Time Director
SBU: Warranty Delivery & Spare Parts Management
To act as Champion and owner for the SBU.
Build and implement Business Development strategies, Service Delivery plans, systems and
processes and develop a team to execute the plans & strategies.
Understand all commercial & contractual elements, compliance norms and ensure the business
is profitable and compliant.
Work closely with support functions like HR, Legal, Finance & Accounts and facilitate business
to deliver wonderful services to their customers, consistently.
Anticipate and highlight potential challenges that may arise and proactively resolve them.
Gather market intelligence and continuously improve our deliverable to maintain competitive
edge over our competitors and be the most preferred service provider.
Should be self-motivated and entrepreneurial with clear eye for identifying opportunities
and converting them to business/profits
Should have minimum 5 years of experience in successfully heading a business as an
independent business & profit head
Thorough knowledge of various service models adopted by different brands (IT and
Telecom) and online service CRMs
Lead the team by example in terms of discipline, problem handling & solving, maintaining
good professional relations with colleagues, vendors, suppliers and partners.
Knowledge, skills and experience required
· Business Development & Service Delivery, specifically in IT and Telecom Services
– Services include – L1 to L2 Services, Warehousing and Logistics, backend L3-L4 repairs
· Thorough knowledge of SLAs, Commercials, risks involved in each business and product category
· Thorough knowledge of competition, their strengths and weaknesses
· Thorough knowledge of client wise history, their requirements and decision makers
· Thorough knowledge of warranty claims and collections
· Good knowledge about inventory management and costs associated
· Thorough knowledge of Out of Warranty revenue development
· Minimum of 20 years overall experience with majority of it in Service Business
· Minimum of 5 years as a Head of a Business leading it independently.
· Good negotiation and networking skills
· Good communication skills both verbal as written at organization wide level
· Fluent in English, both verbal and written. Fluency in as many as Indian languages is an additional advantage.
· Customer and goal oriented whilst maintaining objectively
· Organization sensitivity and empathy in multicultural environments
· Team player, but also self-initiating and motivating
· Good numeracy, qualitative and analytical skill
Recruiter Name: Kumari.M
Mobile No : 044 – 40287875
Email ID : firstname.lastname@example.org